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Job Description:
Ensure an efficient and effective Customer Service operation relating to the order management process. The Customer Service Specialist is to be a resource to the Commercial Team through instruction, support, and by solving customer issues. Meets regularly with management to discuss ongoing core Customer Service developments and opportunities. This position is responsible for developing increasing service standards for all customers.
Minimum Requirements:
Answers and processes a high volume of calls accurately, professionally and with a positive attitude.
Processes codes and trauma calls quickly and accurately.
Monitors various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is
received.
Transfers callers to correct room, department or individual with a warm handoff.
Operated specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services
requests.
Ability to read, interpret and follow processes, policies and procedures and other related documents.
Dispatches appropriate personnel by radio or paging system.
Delivers appropriate pages to physicians, on-call personnel and other employees as needed.
Familiar with HICS and able to function during emergency situations.
Initiates overhead pages accurately and professionally.
Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations, including weekend and
night shifts.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal,
state and local standards.
Maintains compliance with all policies and procedures.
Other Related Functions
Maintains current schedules of on-call personnel as appropriate.
Meets all mandatory and developmental requirements.
Assumes responsibility for professional growth and development and continuing education.
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