Job Description

Job Description

Job Description

Job description

Employment type: Full-time

Compensation: $15-16 / hour
Location: Lenexa, KS and remote work from home in the state of KS, MO, or IA only.

ISPN is a proud employer now providing ‘ fully remote ' job opportunities in the Technical Support field in Kansas City and surrounding areas for over 27 years, and we are happy to announce we expanded our fully remote technician employment opportunities throughout the states of KS, MO, and IA!

About ISPN:

ISPN provides 24/7/365 technical support solutions over the phone for internet, phone, and video services across the United States & Canada. If you have a background in IT Support, Customer Service or simply enjoy working with computers, routers, and network connectivity - this position is for you!

Details regarding ISPN’s Tech Support positions are as follows:

• Employees will perform all training and job duties remotely from your home
• Positions start at $15.00/ hr
• Progression Bonus at 30, 60, and 90 days ($1000 total).
• Monthly & Quarterly bonus incentives available for outstanding Merit and Attendance.
• Overtime available to those working beyond 40 hours
• 401K w/ generous company match available following waiting period.
• Full Time status is available on day 1 for individuals who work 40 hours.

(Full time employment includes health, dental, and vision insurance offerings, as well as paid vacation, sick time, holiday pay)

Requirements:

• A stable internet connection (10/5 Mbps or better), an efficient PC/MAC desktop or laptop, and an available Ethernet port on your network switch, modem or router are required.
• Webcam and Audio speakers are required to complete our Zoom based Technical Training, and for Team Participation during ISPN employment.
• We are only hiring for Full Time roles at this time.

ISPN is looking for hard-working, courteous individuals who can provide patient customer service pertaining to technical issues, home networking, and end user devices. If you are motivated by solving complex problems, confident in your knowledge of networking, possess a passion for technology, and find joy through assisting others, we encourage you to send an application for this position!

Come join a great team!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Experience:

• Customer service: 1 year (Required)
• Software troubleshooting: 1 year (Preferred)
• IT support: 1 year (Preferred)
• TCP/IP: 1 year (Preferred)

Work Location: Remote

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