Job Description
WHO IS ELME
ELME COMMUNITIES, publicly traded on the NYSE under the symbol ELME, owns approximately 9,500 residential apartment homes in the Washington, DC metro and the Southeast. ELME also owns and operates approximately 300,000 square feet of commercial space in the Washington, DC metro region. We are focused on providing quality housing to under-served, middle-income renters in submarkets poised for strong, sustained demand.
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We believe that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Financial Management
Collaborate with asset management to develop detailed annual budgets and monthly reforecasts of community and portfolio performance.
Drive financial performance of the communities and the portfolio to be in-line with expectations and develop strategic revenue creation and expense control initiatives to maximize profitability.
Set key performance metrics for communities and hold teams accountable for results.
Conduct in-depth monthly financial reviews to identify the root cause of variances and develop action plans to achieve expected results.
Talent Management
Work with Human Resources and Regional Managers to recruit and retain onsite talent with a focus on creating career paths that allow team members the ability to grow their careers with Elme.
Collaborate with the Director, Learning and Development to identify areas of opportunity and create a training program to develop employee skills and ensure operational consistency across the portfolio.
Design performance management criteria and incentives to reward team members for their contribution to company and team success.
Enhance the employee experience by creating routine team building and appreciation experiences.
Champion company values and diversity and inclusion initiatives to build a strong and inclusive corporate culture at Elme.
Customer Experience
Collaborate with the Senior Director, Strategic Initiatives to refine the customer journey to ensure superior service.
Build a culture of customer service excellence focused on the ROOTs of customer service excellence at Elme.
Monitor feedback from customer surveys and online reviews for the purpose of celebrating successes and identifying areas of improvement.
Empower team members to resolve customer issues and manage all customer escalations.
Leasing and Occupancy
Drive occupancy by closely monitoring leasing and resident retention.
Partner with asset management to monitor market conditions and share insights and recommendations on pricing strategy adjustments.
Collaborate with marketing to drive community team engagement on social media and support traffic generation initiatives.
Property Operations
Develop and implement company policies and procedures for managing day-to-day operations.
Ensure properties are well-maintained, meeting regulatory and company standards.
Work with the Director, Development and Construction Management to make recommendations for necessary capital improvements.
Oversee the portfolio-wide bidding process for service contracts.
Partner with legal and risk management to address emergencies and loss claims.
Embrace the opportunity to improve operations through the use of technology.
SUPERVISORY RESPONSIBILITIES
Directly manage a team of 3-4 regional managers who oversee 200 onsite team members.
EDUCATION AND/OR EXPERIENCE
15+ years of experience in multifamily operations with progressive leadership responsibility.
Proven track record of driving property or portfolio financial performance.
Experience managing assets of different vintages including Class B assets.
Ability to lead strategic or organizational change initiatives.
BA/BS degree in Finance, Accounting, Economics, Real Estate, Property Management or related field preferred.
OTHER SKILLS
Leadership Skills:
Proven success in managing, motivating, and developing talent.
Ability to take initiative, solve problems and partner with leaders in other departments.
Communication Skills:
Excellent oral and written communication.
Comfort presenting updates to senior leadership.
Financial and System Skills:
Strong analytical skills and the ability to evaluate financial statements.
Advanced proficiency in property management software tools.
The annual salary range for this role is $190,000-$230,000 (subject to experience).
Additional Compensation: This role may be eligible to participate in our incentive programs.
TEAM MEMBER BENEFITS:
Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office.
401(k) Matching : Plan for your future with our generous matching program.
Dental Insurance : Comprehensive dental coverage.
Health Insurance : Choose from 3 plan options.
Life Insurance : Company-paid life insurance policy.
Disability Insurance : Short-term and long-term disability insurance.
Paid Time Off : Recharge and relax with our paid time off policy.
Paid Holidays : Paid time off on holidays.
Pet Insurance : Coverage for your furry friends.
Rent Discount : 30% discount on rent at any of our communities.
Elme Communities is an Equal Opportunity Employer.
#J-18808-Ljbffr Elme Support Services LLC
Job Tags
Holiday work, Full time, Temporary work,