Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a seasoned Sr. Global Mobility Specialist who will adopt a strategic approach to managing the US, Canada, and Latin America Immigration and Mobility process at ServiceNow. This person will collaborate with the recruiting team, HR business partners, payroll, finance, hiring managers and employees to provide context, consultation, and guidance around the complexity of Immigration and Global Mobility practices and issues. The position will be a member of the Global Mobility team within the Total Rewards Organization and will play a significant role in supporting the Americas Immigration program, managing outside counsel in an outsourced engagement model and driving the internal/external Mobility process.

What you get to do in this role:

• Partner with the Sr. Manager of Global Mobility to design and facilitate ServiceNow’s US, Canada, and Latin America Immigration strategy and program to provide an amazing end to end employee experience and service delivery
• Leverage your vendor management expertise to lead RFP efforts, prepare/update Immigration SOW as needed to align to change in business requirements, represent Global Mobility in negotiating contracts, and creating/managing performance metrics for the vendor
• Manage the vendor relationship to mitigate potential risks before they occur and/or address SLA issues with a suggested plan of action
• Manage and coordinate the day-to-day operations and activities with the Americas Immigration vendor to ensure compliance, cost effectiveness and optimal service levels to ServiceNow foreign national population
• Provide stellar consultative support prior to and during domestic and cross border transfers, including cost analysis, preparation of letters of understanding, and vendor initiation and coordination
• Responsible for managing the “At Risk” calls with employees, managers, and people partners for employees who may need to be relocated due to maxing out on their work permits
• Handle day-to-day inquiries regarding global mobility policies/program
• Help develop and maintain knowledge base articles to support our “self-service” initiatives 
• Responsible for conducting on-going data audits to ensure compliance
• Ensure foreign nationals are well informed by vendor regarding all stages of their immigrant status including timely documentation, strategy, and case progression
• Use your technical creativity and out of the box thinking to help build a seamless initiation and global mobility inquiry process
• Demonstrate your leadership & communication skills in facilitating meetings with multiple internal and external partners/stakeholders and writing clearly and contextually with appropriate content
• Advise the transferee and stakeholders on policy and process changes as appropriate. 
• Utilize your project management expertise to plan, initiate, execute and monitor all immigration vendor related projects.
• Serve as ServiceNow signatory for US Immigration petitions
• Support and contribute to the development and continuous improvement of the Global Mobility program by building strong relationships and collaboration with internal stakeholders to develop, govern and maintain Global Mobility programs and processes

Qualifications

What you need to be successful:

• You have 5+ years of U.S. Immigration consulting experience (F1, H1B, L1, TN) and the entire Green Card process to include in-depth expertise administering corporate immigration programs
• You have knowledge of Immigration in Canada, Mexico, Costa Rica, and Brazil.
• You have 5+ years of vendor management experience to include RFPs, supplier selection, preparing SOWs and developing/managing performance metrics.
• You have a thorough understanding of US domestic and International transfers
• You’re a self-starter, creative thinker with analytical skills and have the ability to recommend solutions to complex issues 

• Have a strong passion and ability to work with and learn from individuals from other countries, cultures and disciplines
• Excellent computer skills are essential (Word, Excel, PowerPoint, Web-based research)
• Business workstream mapping and process optimization skills
• Must possess a collaborative, flexible, positive, confident and can-do attitude
• Very strong technical aptitude and experience with applicant tracking systems, Workday and ServiceNow workflow technology preferred but not required

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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