Job Description
Full Time Position: 5 to 6 days a week, 8 hours per day (approximately 40 hours a week / Flexibility required) OR
Part Time Position: 4 to 6 days a week (approximately 30 hours a week) Saturday: 8:30 to 4:30 PM, Sunday: 9:45 AM to 3:30 PM, Monday: 9:30 AM to 5:30 PM (or similar), Wednesday: 8 AM to 4 PM (or similar). Hours and days are subject to change at employers discretion and business needs.
The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating copiers, fax machine, binding equipment, laminating machine, and point-of-sale devices. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES - Process Amazon returns, happy returns, cable, internet and phone returns and drop-off packages.
- Process shipping packages and provide expert packing when requested.
- Process mail-box package logging in and signing off.
- Make color and black and white copies
- Print labels from the emails sent by customers to the store email address
- Delivers outstanding customer service to walk-in customers and telephone inquiries. Pleasantly greet and direct customers and make them feel at home. Always be polite and patient with all customers.
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Answer customers' questions about specific products/services
- Coordinate with team members to provide excellent customer service. Maintain great and ethical work relationship with colleagues.
- Maintain a clean and safe working environment
- Learn skills required to work at the UPS store via online training.
QUALIFICATIONS - Customer service experience
- Understanding of the retail sales process and POS (point of sale) systems
- Excellent verbal and written communication skills, counting and spelling skills, capable of building trusting relationships.
- Outstanding phone skills
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- Prompt, reliable and responsible
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites. Ability to operate all equipment, software and devices. Training is provided.
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Flexible with hours and days you can work.
Job Type: Part-time
Salary: $14.00 - $18.00 per hour
Expected hours: 30 +/- to 40 hours per week
Application Question(s):
- Will you be able to work up to 8.5 hrs on every Saturday, 5.5 hours on every Sunday, 8 hours on every Monday, 8 hours on every Wednesday?
- Live locally and reliably get to work per schedule?
Ability to Commute:
- North Conway, NH 03860 (Required)
Work Location: In person
Must live locally. Must have reliable transportation, Must not have criminal background, Must provide professional reference for job application, Must be reliable and punctual, Must be friendly with customers and colleagues, The UPS Store #
Job Tags
Hourly pay, Full time, Part time, Flexible hours, Shift work, Sunday, Saturday,