CrossFit is looking to hire a Customer Support Specialist Contractor for six (6) months.
The Customer Support Specialist will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members and prospective members and customers via email. You will play an imperative role in supporting and advocating for our passionate and growing community.
RESPONSIBILITIES:
âRespond to a wide variety of inbound support requests via email and chat
â Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests
â Ensure that news and updates are broadly communicated
â Produce process and instructional documentation
â Categorize inbound requests for reporting accuracy
KNOWLEDGE AND SKILL:
â Proficiency in navigating company communications and programs
â Excellent written and verbal communication skills
â A problem-solver by nature - you identify and present solutions
â Ability to work flexible hours and on-call rotation
â Thrive in a fast-paced, dynamic environment
â Experience working with technical teams to troubleshoot issues a plus
â Competency with Google Suite and Confluence, a plus
EXPERIENCE:
â Bachelorâs degree in a related field
â CF-L1 preferred
â2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.
â2+ years of experience working with customers on Salesforce or other support software platform
â3+ years as a member of the CrossFit Community
â Proven ability to succeed on a remote team
\n \nCrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.
Please mention the word **MATURELY** and tag RNTcuMTI4LjIwMS4xODY= when applying to show you read the job post completely (#RNTcuMTI4LjIwMS4xODY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human....training requirements. Assist with outbound telephone call projects, such as welcome calls or... ...equivalent. Physical Demands and Work Environment: The employee must be... ...setting, or a quiet, designated work from home space that is free from distractions and...
...Established Commercial HVAC Contractor is growing their team in Richmond, Virginia - Base + Commission This Jobot Job is hosted by... ...PTO/Paid Holidays Job Details Commercial HVAC Project Manager Seeking an experienced HVAC Project Manager to join our team...
...peoples lives healthier, safer and more fulfilling, every day.Job Description Evident Scientific is seeking a dynamic and innovative Creative Director to lead our creative vision and strategy. We're looking for a strategic thinker with a proven ability to develop...
...This is a skilled positioninvolving maintenance and operation of company conveyor and crushing equipment. Quarry Experience needed. Essential Duties and Responsibilities Thorough mechanical knowledge of crusher and related equipment. Analyzes malfunctions...
...business acumen helps us assist thriving job seekers in achieving their career goals.Currently, we are looking for adept entry-level Python Developers to work with our elite group of clients, namely Client, PayPal, Expedia Group, Google, Apple, Cognizant, Ford, Cisco,...