Customer Service Representative (Onsite: Miami,FL) Job at MyKelly, Miami, FL

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  • MyKelly
  • Miami, FL

Job Description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative I to work at a premier carrier in Miami, FL. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

 

Salary/Pay Rate/Compensation:

• Pay Rate: $16.00

• Temp-to-perm - based on attendance and performance

 

Why you should apply to be a Customer Service Representative I:

• Competitive pay rate of $16.00 per hour

• Opportunity for temp-to-perm conversion based on attendance and performance

• Onsite training provided to ensure your success

• Work with a premier carrier in the industry

 

What’s a typical day as a Customer Service Representative I? You’ll be:

• Providing front line, direct contact with customers when filing claims over the phone

• Informing customers of the organization’s products and/or services

• Filing claims by collecting pertinent information from customers

• Answering routine questions and resolving basic problems

• Referring more difficult items to higher level team members for guidance

• Following standard screens/scripts to perform most tasks

• Navigating a computer-based system and maintaining/updating company records as needed

• Processing and determining coverage by reviewing forms and other applicable records

• Maintaining professionalism and effectively interacting with all contacts

• Maintaining department quality standards and performing job duties as directed by supervisor

 

This job might be an outstanding fit if you:

• Have a high school diploma or GED equivalent

• Have a minimum of 6 months of customer service experience (Call Center Preferred)

• Possess excellent customer service skills

• Have excellent verbal and written communication skills

• Have basic problem-solving skills

• Have experience with Microsoft based programs and computer products

• Have an acute attention to detail/accuracy and effective note taking/documenting skills

• Can handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs

9549403

Job Tags

Hourly pay, Permanent employment, Full time, Temporary work,

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