Job Description

Job Description

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Essential Duties and Responsibilities:

• Facilitate engaging training sessions that enhance employee understanding of program goals, product knowledge, and call handling techniques

• Demonstrate excellent public speaking and presentation skills to maintain participant engagement and clarity

• Employ effective coaching and development strategies to guide employees toward their full potential

• Maintain thorough and organized documentation of training sessions, attendance, and participant progress

• Continuously update training materials to align with the latest program guidelines and industry standards

• Utilize active listening and feedback techniques to assess and support participants’ learning needs

• Develop tailored coaching plans that address individual performance gaps and foster continuous improvement

• Foster a welcoming and supportive classroom environment that encourages participant interaction and team building

Competencies:

• Strong facilitation and communication skills

• Attention to detail and excellent organizational skills

• Ability to inspire and motivate diverse groups of employees

• Proficiency in time management and ability to handle multiple training sessions or tasks simultaneously

• Skilled in creating a positive and constructive environment for all participants

• Proficiency in Microsoft Office Suite

Requirements

Education and/or Experience:

• High School Diploma or GED required; Bachelor’s degree preferred

• At least one year of call center management or mentoring experience

• Ability to work 45+ hours a week

• Employed at least 90 days with OneTouch Direct

• No disciplinary action within the last 60 days

• Strong interpersonal and communication skills to foster a collaborative training environment

• Ability to adapt to a fast-paced, goal-oriented setting

• Highly motivated with a flexible and positive attitude

Benefits

• Full-Time Hours : 40 hours per week schedule
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse, welcoming culture with Employee Resource Groups

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