Job Description

Job Description

Job Description

Summary:

The Call Center Senior Manager is responsible for the overall success of the Enrollment Management Call Center and all aspects of the Prequalification and Admissions process, to guarantee it runs as smoothly as possible. Furthermore, will align the Call Center team for ongoing success. Acts in a leadership/supervisory role for the Enrollment Management Call Center.

Essential duties and responsibilities:

• Enforce Organizational and Departmental rules, regulations and policies.
• Manage team time and attendance.
• Assists in hiring staff and training, supervising and replacing staff as needed to ensure qualitative and quantitative objectives are achieve in the Admissions process.
• Ensures timely completion of employee’s performance appraisals.
• Enforces training and the regular consistent use of: phone scripts, telephone techniques, product knowledge and internal/external customer relations.
• Achieves continuing improvement in productivity using conversion reports to determine specific training needs.

Qualifications/ Education:

• Bachelor’s degree in Business Administration, Marketing, or related fields.
• Five years of experience in a supervisory position.
• Knowledge and skills in the use of integrated software systems and Microsoft Office Programs.
• Able to communicate, read and write in English and Spanish.

We have a competitive Benefits Plan:

Medical Plan (pharmacy, dental, vision, hospital, emergencies)

Basic and Supplemental Life Insurance

401k

Paid holidays

Personal Day

Paternity Leave

Study Opportunities

Professional growth

Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans

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