Call Center Manager Job at Transdev, San Jose, CA

WlFYajFjNitRb2kyTlIzVFJZRHczbGIxY0E9PQ==
  • Transdev
  • San Jose, CA

Job Description

NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements will be considered.

About Transdev:

Based near Chicago, Transdev is North America's largest private-sector operator of multiple modes of transit, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility.

The Call Center Manager manages the day-to-day management of the telephone call center, monitoring agent activities and queue status to adjust staffing. Direct employees as necessary to provide excellent Customer Service. They also ensure quality assurance on customer-focused and booking accuracy metrics, maintaining and exceeding the goal of 90% in each. The salary range for this opportunity is $100,000-120,000.

Transdev is proud to offer:

  • Salary range for this opportunity is $100,000-$120,000.
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings plan.
  • A great work environment.

Our Call Center Managers are responsible for the following:

  • Working with the Department Manager to ensure that written policy and procedure are followed.
  • Oversees all aspects of the Call Processing Unit. Ensures Call Processing Unit contractual requirements are met or exceeded.
  • Review, revise, and implement policies and procedures for the Call Processing Unit according to the contract.
  • Coordinating training plans for new hires and cross-training as needed within the department.
  • Coordinating monthly department meetings.
  • Other duties as assigned.

To qualify as a Call Center Manager, you'll need:

  • High School diploma or equivalent.
  • Knowledge of telecommunications equipment and automated scheduling and dispatch system.
  • Excellent communication and negotiation skills, ability to influence without authority.
  • Ability to work in a team-oriented environment.
  • Dependable and proficient in time management, meeting deadlines, and multi-tasking.
  • Ability to work a flexible schedule, which may include weekends.
  • Working knowledge of the Trapeze scheduling software.
  • Supervisory experience is required.
  • Minimum three years’ experience working in a Call Center environment.
  • Exceptional customer service skills and professional customer-focused telephone manners.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time and be able to pass a drug screen and background check.

#J-18808-Ljbffr

Job Tags

Holiday work, Contract work, Work experience placement, Local area, Flexible hours,

Similar Jobs

Old Chicago Pizza and Taproom

Waiter / Waitress Job at Old Chicago Pizza and Taproom

 ...ingredient is YOU ! NOW HIRING / IMMEDIATELY HIRING: SERVERS / WAITERS Your role is to exceed our guests expectations and is key...  ...This restaurant front of house job for Food Server / Waiter / Waitress will focus on guest service / waiting tables in which you will... 

Diverse Lynx

Mainframe Developer Job at Diverse Lynx

Title: Mainframe DeveloperLocation: Seattle-WA (Onsite)Job Description:Minimum 6 years' of experience in mainframe development/support projects.Capable of handling multiple projects simultaneously.Experience in understanding business requirements.Capable of working... 

Championx

Human Resources Intern Job at Championx

 ...for future professionals to join our Summer 2025 Human Resources Internship class.If you are driven and eager to learn,we invite you to...  ...of:HRIS OperationContract AssistanceEmployee ExperiencesHR CommunicationsResumes ReviewInterviewWhat's in it For You:... 

QCC

Public Relations Assistant- Entry Level Marketing Job at QCC

 ...We are looking for competitive individuals to fillEntry Levelpositions in marketing, customer service, and public relations for our expanding firm. The right individual will thrive in a fast paced professional environment and find motivation andfulfillment in theexciting... 

Advontemedia

Design Team Assistant - Entry Level Job at Advontemedia

 ...Design and digital media solutions for the magazine publishing industry. We custom design award winning & innovative digital publications...  ...for audiences. Key Skills: Basic Adobe Photoshop and entry level understanding of basic website and blogging tools. Training provided...